T & C’s
We ship worldwide. We use DHL Express only.
UK – DPD Express (1-2 days) £5.00
Please fill out our contact form to find out the price for delivery to your international address.
UK DPD Express Shipping is free on orders above the value of £60.00
Tracking information is automatically emailed to all customers or messaged via SMS if the phone number is added to your order – If you don’t receive this, please check your spam folder.
All deliveries must be received in person at the delivery address, and a signature must be provided.
If the delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product. Such instructions will include a time limit for collection.
If you experience any problems with a delivery, please contact us by email to firstname.lastname@example.org or use our website contact form. We will try to reply within 24 hours. If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery. An indicative list of the situations where a failure to deliver will be your fault is set out below:
• You provided the wrong address for delivery.
• There is a mistake in the address for delivery that was provided.
• The address for delivery is not reasonably accessible.
• The address for delivery cannot safely be accessed.
• Where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
Returns must be sent back within 14 days of purchase and be in perfect original sale condition and unworn. Tags must not be broken. We can’t refund your original or return postage costs unless product is faulty or incorrect.
For a returns form, please use our contact form and we will get in contact with you as quick as possible. We usually aim for within 24 hours. Print this off, fill it in and include it in your return.
After submitting your order, we will send you order confirmation e-mail with your order number, details of the product you have ordered from us, your payment details and delivery details. Please note that the confirmation e-mail is an acknowledgement that we have received your order and is not an acceptance of the order. Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been processed, shipping confirmation e-mail will be sent with all relevant information about your order. The shipping confirmation is our acceptance of your order. Please note that The Bug & Biscuit does not guarantee that all products presented on the Website are in stock at the time of your order. If a product is unavailable, we will contact you shortly, by phone or by e-mail. If we already have received payment for such product we will refund you the amount of the purchase.
The prices and delivery costs shown on the Website include VAT. The prices and delivery costs shown on the Website may vary from time to time andThe Bug & Biscuit is not bound by the price untilThe Bug & Biscuit has accepted the order by sending the shipping confirmation to you. If you have placed an order and the price has changed before we have accepted your order (by sending you the shipping confirmation), we will notify you by e-mail about the price change and give you the option to place a new order with the new price or cancel the old order. If we are unable to contact you, your order will be cancelled. The Bug & Biscuit always reserves the right to cancel any order prior to our acceptance of the order. If we already have received payment for a cancelled order we will refund you the amount of the purchase. Please also noteThe Bug & Biscuit may cancel the order even if it has been accepted byThe Bug & Biscuit under the condition that you realise or should have realised that the price information was incorrect. The delivery costs are shown in connection with the shipping methods at the checkout stage.
The Bug & Biscuits goal is to describe the products at the Website as correctly as possible. However, please note that due to the colour settings of your computer, the colours of the products shown in the pictures on the website can differ somewhat from their actual colours. The Bug & Biscuit cannot be held responsible for any such discrepancy.
The Bug & Biscuit trademarks include but are not limited to theThe Bug & Biscuit name and logo. Please note that your use of this Website does not grant you any rights to use our trademarks.
Copyright in the documents provided in this site (including, without limitation, the trademarks ofThe Bug & Biscuit, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed toThe Bug & Biscuit and its affiliates. You are authorised to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent fromThe Bug & Biscuit. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press enquires, please contact email@example.com.
The Bug & Biscuit use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders.The Bug & Biscuit online shop secures communications by encrypting all data to and from the site. For security reasons, we do not store any payment information in our database.
Information on the website The Bug & Biscuit cannot promise that the content of the site is free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date.The Bug & Biscuit may, at any time, amend the content of the site. AlthoughThe Bug & Biscuit strives to display the correct texts, images and pricing on the site and online shop, errors may occur. Third party operators maintain part of the services provided through the site. In situations whereThe Bug & Biscuit acts as agent for such services, we cannot be held responsible for any errors resulting from their activities.The Bug & Biscuit cannot be held responsible for any damage caused from using the site or, for that matter, not being able to use the site.The Bug & Biscuit cannot guarantee problem-free, uninterrupted, and secure access to the site.
The Website may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.
Exchanges or refunds will be given up to 14 days from when the product was received. Please make sure that you have carefully reviewed your order before finalising your purchase.
For more help please use our contact form and we will get in contact with you as quick as possible. We usually aim for within 24 hours.
Sale items can only be returned for exchange or store credit.
The Bug & Biscuit payment system is managed via PayPal and Sagepay, the worlds leading online payment systems.
The Bug & Biscuit © All rights reserved.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.
Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email-marketing material. Your details are not passed on to any third parties.
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. External links are clickable text, banner, and image links to other websites.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
This website may contain sponsored links and adverts. These will typically be served through our advertising partners; to whom may have detailed privacy policies relating directly to the adverts they serve.
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate or engage upon them with due care and caution in regard to their own privacy and personal details. This website nor it’s owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy URL’s [web addresses] (this is an example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before clicking any shortened URL’s published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URL’s are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.